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Refund Policy

Effective Date: 15.12.2025

Thank you for choosing MailRouteX (“MailRouteX,” “we,” “our,” or “us”). This Refund Policy explains our position regarding refunds for services purchased on https://www.mailroutex.com.

By purchasing or using our services, you agree to this Refund Policy.

1. No Refund Policy

All purchases made on MailRouteX are final and non-refundable.

We do not provide refunds for:

  • Subscription plans

  • Credits, balances, or prepaid usage

  • One-time purchases

  • Partially used or unused services

  • Account suspension or termination due to policy violations

Once a payment is successfully processed, it cannot be reversed, refunded, or credited back.

2. Reason for No Refunds

MailRouteX provides instant access to digital services, infrastructure, and email delivery resources immediately upon payment.
These resources incur real-time costs related to:

  • Email routing and delivery systems

  • Server usage and IP infrastructure

  • Compliance monitoring and abuse prevention

Due to the nature of our services, refunds are not feasible.

3. Account Suspension or Termination

No refunds will be issued if an account is suspended or terminated due to:

  • Spam or unsolicited email activity

  • Use of purchased, scraped, or illegal email lists

  • Violation of our Terms of Service or Anti-Spam Policy

  • Fraudulent or abusive behavior

4. Billing Errors & Technical Issues

If you believe you were charged incorrectly due to a system error, please contact us within 48 hours of the charge.

We will investigate the issue, and if an error is confirmed, we may:

  • Correct the billing issue, or

  • Provide service credits at our discretion

This does not constitute a refund and does not guarantee monetary reimbursement.

5. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without contacting us first may result in:

  • Immediate account suspension

  • Permanent termination of services

  • Blacklisting from future access to MailRouteX

We encourage users to contact support before initiating any disputes.

6. Service Availability & Performance

MailRouteX does not guarantee:

  • Specific inbox placement

  • Open rates, click rates, or conversions

  • Uninterrupted service at all times

Performance variations, deliverability issues, or campaign results do not qualify for refunds.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with an updated effective date.

Continued use of the services after changes are posted constitutes acceptance of the revised policy.

8. Chargeback Prevention & Payment Disputes

By purchasing any service, subscription, credits, or usage-based products from MailRouteX (“MailRouteX,” “we,” “our,” or “us”), you agree to the following chargeback and dispute terms:

8.1. No Chargebacks Without Prior Contact

You agree not to initiate a chargeback, payment reversal, or dispute with your bank, card issuer, or payment provider without first contacting MailRouteX support to attempt resolution.

All billing-related concerns must be submitted to:

8.2. Unauthorized or Improper Chargebacks

Any chargeback initiated:

  • Without contacting MailRouteX first

  • For services already delivered or made accessible

  • In violation of our Refund Policy, Terms of Service, or Anti-Spam Policy

will be considered unauthorized and abusive.

8.3. Consequences of Chargebacks

If a chargeback or dispute is filed, MailRouteX reserves the right to:

  • Immediately suspend or terminate the user’s account

  • Revoke access to all services and remaining balances

  • Permanently prohibit future access to MailRouteX

  • Recover associated chargeback fees, administrative costs, and losses

8.4. Evidence Submission

MailRouteX may submit evidence to payment processors or financial institutions, including:

  • IP address logs

  • Account activity records

  • Usage logs and timestamps

  • Login history and service access data

  • Acceptance of Terms, Privacy Policy, and Refund Policy

to contest chargebacks or disputes.

8.5. Service-Based Charges Are Non-Reversible

You acknowledge that MailRouteX provides digital, infrastructure-based services that are provisioned immediately upon payment.
As such, all charges are considered earned upon payment and are non-reversible.

8.6. Fraud Prevention

If fraudulent activity or misuse is suspected, MailRouteX reserves the right to:

  • Freeze accounts and balances

  • Report activity to payment processors

  • Cooperate with legal authorities where required

8.7. Agreement to Terms

By completing a purchase or using the Services, you confirm that:

  • You are the authorized account holder

  • You understand and accept this Chargeback Prevention Clause

  • You waive the right to unjustified payment disputes

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Email: admin@mailroutex.com
Phone: (307) 207-8417